Managed Endpoint Detection & Response
Cyber security incidents can vary significantly in scale and complexity. While early detection is critical, the outcome of a confirmed incident is often shaped by how effectively technical response activities are coordinated once escalation occurs. As incidents progress, response efforts frequently span multiple systems, teams, and vendors, increasing the risk of delay, misalignment, or unintended disruption to business operations.
Many organisations have strong monitoring and alerting in place, yet still face challenges executing containment and recovery actions in a timely and controlled manner. Without a clearly defined escalation path and integrated response capability, even well understood incidents can escalate due to uncertainty around roles, access, or execution sequencing. These challenges are amplified in complex or regulated environments where response actions must remain auditable and proportionate to risk.
The Extended Response Team delivered by the Excite Cyber Defence Centre provides a structured, SOC-integrated incident response capability designed to support organisations when coordinated technical action is required. Once the Excite Cyber SOC validates a security event as a confirmed incident that exceeds standard active remediation, the Extended Response Team is engaged to perform containment, evidence collection, eradication, and recovery activities under the leadership of the customer’s appointed Incident Commanders. This ensures response actions remain controlled, auditable, and aligned to business priorities throughout the incident lifecycle.
Who Needs These Services
The Extended Response Team is designed for organisations already engaging Excite Cyber for Security Operations Centre, Managed Detection and Response, MEDR, or SOCaaS services, and who require an assured technical response capability for confirmed security incidents.
This service is suited to organisations that want to enhance their incident response readiness without engaging a full standalone incident response service. It supports customers who prefer to retain internal leadership and decision-making authority, while relying on Excite Cyber for coordinated technical execution when incidents escalate.
Organisations operating in regulated or high-impact environments will also benefit from the Extended Response Team’s structured approach, aligned with recognised frameworks including NIST SP 800-61r2 and the Australian Signals Directorate Cyber Security Incident Response Planning Guide.
What We Deliver
Excite Cyber recognises that effective incident response requires clarity of scope, defined activation criteria, and seamless integration with existing security operations. The Extended Response Team service has been designed to deliver coordinated technical response capability when escalation is required.
SOC Integrated Escalation
The Extended Response Team operates as an extension of the Excite Cyber SOC, ensuring continuity from detection and investigation through to containment and recovery.
Tactical Incident Response Execution
Coordinated containment, eradication, and recovery activities delivered by senior analysts familiar with the customer environment, telemetry, and tooling.
Structured Activation and Governance
Clearly defined activation criteria, service boundaries, and incident severity alignment to ensure response actions are proportionate and auditable.
Evidence Collection and Preservation
Technical guidance and support for evidence handling to maintain investigative integrity and support further analysis where required.
Guided Recovery and Validation
Support for restoring affected systems and validating that remediation activities have been completed effectively and safely.
Post Incident Reporting and Recommendations
Structured post-incident reporting summarising actions taken, findings, and recommendations to strengthen future response readiness.
These components form the core of the Extended Response Team capability. Detailed operational processes, access requirements, and escalation workflows are defined during service onboarding and readiness planning.
The Benefits to Your Business
Excite Cyber’s Extended Response Team strengthens your ability to respond effectively to confirmed security incidents through coordinated, SOC-integrated technical support from our Australian Cyber Defence Centre.
Risk Reduction Without Complexity
A structured response approach limits threat spread, stabilises affected environments, and supports timely restoration of business operations through coordinated containment, eradication, and recovery activities.
Cost-Effective Expertise
Access experienced incident responders and established workflows without maintaining a full internal response function. We leverage existing SOC operations and environmental familiarity to deliver efficient, scalable support.
Operational Control
Maintain clear ownership through your Incident Commanders while we execute agreed technical actions within defined boundaries, ensuring well-governed response aligned to business priorities and regulatory expectations.
Enhanced Readiness
Structured post-incident reporting and practical recommendations identify control gaps and improvement opportunities, strengthening resilience against future threats.
The Extended Response Team delivers focused, technically driven incident response as part of Excite Cyber’s unified Cyber Defence Centre, enabling controlled, proportionate responses aligned with your security operations and business objectives.
Frequently Asked Questions
Our team’s real-time analysis and contextual comprehension enable us to accurately assess threat severity and attributes. By maintaining open lines of communication and sharing pertinent information, we tailor our response strategies to align with your organisational goals and risk thresholds. Together, we strategise and implement a coordinated response plan, swiftly containing threats and minimising their impact. Our shared objective is to equip you with the insights and resources necessary to bolster your cybersecurity posture and effectively combat evolving threats.
There is a wide range of technology and applications used by our customers. Typically, much of this is common (e.g. productivity apps, firewall platforms, endpoints) and Excite Cyber have use cases and onboarding processes ready to go for these. For less common and tailored applications, we have procedures and tools to quickly enable most forms of data to be ingested and analysed. Details of the log sources will be discussed and confirmed during the proposal stage.
Excite Cyber run and control our SOC tools, including the log ingestion and storage platform. This gives us the flexibility to price this based on value, not log volumes or events per second. Typically, the value will be represented by the volume of alerts generated and incidents raised, and not what is ingested. We will take you through this as we scope out the service.
Getting Started With Excite
Excite Cyber is both ISO27001 and CREST certified to ensure the highest quality of security service in the cyber security industry.
We collaborate with you every step of the way to protect your business and enable you to seize new opportunities securely.
To get started, schedule a complimentary call using the form below today.
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