National Teams Calling Rollout for Aged Care Enterprise

Excite was engaged to complete a national Teams Calling rollout to replace both the current SIP provider and telephony technology of a national enterprise, with over 80 sites and associated number blocks.

Program included the discovery of required numbers/blocks, account ownership activities with multiple carriers and complex end user auditing as prerequisite. Migration activities included standing up of SIP services, Porting of number blocks and configuration of Teams users within O365.

IVRs, Auto attendants and Call queuing were established as necessary depending on the complexity of individual sites. Conference phones, Teams Meeting rooms and Shared handsets were established on a site-to-site basis.

End User enablement was delivered via a combination of Town Hall sessions, for all staff to learn the new system, and Train the Trainer sessions, to give key stakeholders the ability to field and answer questions.