National Aged Care Health Service Provider

This Excite Cyber customer story demonstrates our experience in delivering IT and Security Operations Centre (SOC) based services to a large national health sector customer.

This customer relies on both Excite Cyber and Vocus to work as effective extensions to their own network, IT and cyber security team.

A prominent entity in the national retirement living sector, with a footprint that spans corporate headquarters, care centres, regional offices, and over 80 Retirement Villages, the customer relies on Excite Cyber’s support to maintain a secure infrastructure and ensure the seamless delivery of critical resident services 24x7x365.

Excite Cyber integrates IT and Managed Detection and Response (MDR) Services, fortifying the resilience of the entire IT environment. Our services address the unique challenges faced by Corporate Offices, Care Centres, Regional Offices, and Retirement Villages, placing a premium on the security and uninterrupted provision of resident services.

Key Highlights:

• Comprehensive Coverage – Excite Cyber extends its services beyond corporate environments to encompass Retirement Villages, acknowledging the imperative nature of securing resident services. Our comprehensive approach ensures that every facet of the customer’s operations receives the attention required for a robust security posture.
  
  
• Resilient Infrastructure – Leveraging a secure backbone, Excite Cyber and Vocus work together to ensure uninterrupted service delivery, maintaining operational continuity on a 24/7/365 basis. This commitment to resilience ensures that the customer can consistently meet the needs of its residents without interruption.
  
  
• Risk Mitigation – Excite Cyber’s Managed Detect and Response (MDR) cybersecurity services play a pivotal role in reducing the Mean Time-to-Detect (MTTD) and Mean-Time-to-Respond (MTTR) to cyber threats. This proactive service safeguards sensitive data, maintaining resident privacy and trust by mitigating risks quickly and effectively to minimise any disruption to the customer’s digital world.